1. WHO WE ARE

Skills-UK, Education & Training Limited is the Data Controller for the personal information we collect and process.

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Contact Details:

Skills-UK, Education & Training Limited

Website: www.skills-uk.co.uk

Email: info@skills-uk.co.uk

Data Protection Contact: Anthony Bale

Email: anthony.bale@skills-uk.co.uk

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If you have any questions regarding this Privacy Policy or how we process your personal information, please contact us using the details above.

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2. THE INFORMATION WE COLLECT

Depending on your interaction with us, we may collect:

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Identity Information

• Name

• Date of birth

• National Insurance number

• Passport or other identification documents (where required)

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Contact Information

• Email address

• Telephone number

• Postal address

• Postcode

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Learner Information

• Employment status

• Education and qualification history

• Learning support requirements

• Course applications and enrolment records

• Attendance and achievement records

• Assessment and examination results

• Progress reviews and learning plans

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Special Category Data

Where necessary and lawful, we may collect information relating to:

• Health conditions

• Disabilities

• Learning difficulties

• Ethnicity

• Other information required to support participation in learning programmes

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Technical Information

• IP address

• Browser type and version

• Device information

• Operating system

• Website usage data

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3. HOW WE COLLECT YOUR INFORMATION

We collect information:

• Directly from you through forms, enquiries and enrolments

• Through our website

• Through telephone, email and face-to-face contact

• From referral partners where appropriate

• From employers where relevant

• From funding bodies or contracting authorities where appropriate

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4. HOW WE USE YOUR INFORMATION

We may process your information to:

• Respond to enquiries

• Provide information about courses and services

• Assess eligibility for funded programmes

• Deliver learning, training and support services

• Manage enrolment and learner records

• Arrange examinations and certification

• Monitor attendance, achievement and progression

• Provide learner support services

• Meet safeguarding obligations

• Conduct quality assurance activities

• Comply with funding requirements

• Carry out audits and inspections

• Meet legal and regulatory obligations

• Improve our services and website

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5. OUR LAWFUL BASIS FOR PROCESSING

We process personal information under one or more of the following lawful bases:

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Contract

Where processing is necessary to provide services requested by you or to fulfil contractual obligations.

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Legal Obligation

Where processing is necessary to comply with legal, regulatory or funding requirements.

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Legitimate Interests

Where processing is necessary for the legitimate operation and improvement of our services, provided those interests do not override your rights and freedoms.

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Consent

Where consent is required, such as for certain marketing communications or where required by law.

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Special Category Data

Where special category data is processed, we will do so only where a lawful condition under UK GDPR and the Data Protection Act 2018 applies.

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6. SHARING YOUR INFORMATION

We may share your information with:

• Awarding Organisations

• Funding Bodies

• Local Authorities

• Combined Authorities

• Government Departments

• The Department for Education

• The Education and Skills Funding Agency

• Auditors and Inspectors

• Employers (where relevant)

• Subcontractors and Delivery Partners

• IT Service Providers

• Professional Advisers

• Regulatory Bodies

• Law Enforcement Agencies where legally required

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We only share information that is necessary and lawful for the purposes concerned.

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7. MARKETING COMMUNICATIONS

Where you have consented to receive marketing communications, we may send information about courses, events and opportunities.

You can withdraw your consent or unsubscribe at any time.

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8. COOKIES AND WEBSITE ANALYTICS

Our website may use cookies and analytics technologies to understand how visitors use our website and improve user experience.

You may control cookie preferences through your browser settings.

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9. INTERNATIONAL DATA TRANSFERS

We do not routinely transfer personal information outside the United Kingdom.

If such transfers become necessary, appropriate safeguards will be implemented in accordance with UK GDPR requirements.

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10. DATA RETENTION

We retain personal information only for as long as necessary.

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Typical retention periods include:

• Website enquiries – up to 24 months after the last contact.

• Marketing records – until consent is withdrawn or no longer required.

• Learner records – in accordance with funding, contractual and legal requirements, which may extend beyond programme completion.

• Financial records – generally six years plus the current financial year where required by law.

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Where information is no longer required, it will be securely deleted or anonymised.

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11. YOUR RIGHTS

Under UK GDPR you have the right to:

• Be informed about how your information is used.

• Access your personal information.

• Request correction of inaccurate information.

• Request deletion of personal information where applicable.

• Restrict processing in certain circumstances.

• Object to processing in certain circumstances.

• Request transfer of your information where applicable.

• Withdraw consent where processing relies upon consent.

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To exercise any of these rights, please contact our Data Protection Contact.

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12. COMPLAINTS

If you are unhappy with how we process your personal information, please contact us first so we can attempt to resolve your concerns.

You also have the right to complain to the Information Commissioner's Office (ICO).

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Information Commissioner's Office

Website: www.ico.org.uk

Telephone: 0303 123 1113

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13. SECURITY OF YOUR INFORMATION

We take appropriate technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration or destruction.

Access to personal information is restricted to authorised personnel who require it for legitimate business purposes.

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14. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes in legislation, regulatory requirements or our business practices.

Any updates will be published on this page and the revision date will be amended accordingly.